Shipping Policy

1. Shipping Coverage

Uncle Sam Foodmart currently ships premium quality beans throughout Nigeria. We are committed to delivering fresh, well-packaged products to your doorstep safely and efficiently.

Delivery Areas

• Lagos State: Same-day and next-day delivery available
• Major Cities: Abuja, Port Harcourt, Kano, Ibadan, Kaduna (2-3 business days)
• Other States: Nationwide delivery (3-7 business days)
• Remote Areas: Extended delivery time may apply (5-10 business days)

2. Shipping Options and Timeframes

3. Shipping Costs

Shipping costs are calculated based on:

• Total weight of your order
• Delivery distance and location
• Selected delivery speed
• Special handling requirements

4. Free Shipping

5. Order Processing

Our order processing schedule:

• Order Confirmation: Within 2 hours of order placement
• Payment Verification: 1-4 hours after payment
• Packing and Preparation: 4-12 hours
• Dispatch: Next business day for standard orders
• Tracking Information: Provided once order is dispatched

6. Packaging Standards

We take special care in packaging to ensure your beans arrive fresh and intact:

• Moisture Protection: Sealed bags to prevent moisture damage
• Pest Control: Fumigated packaging to prevent infestations
• Durability: Strong, tear-resistant packaging materials
• Labeling: Clear product labels with batch and expiry information
• Eco-Friendly: Recyclable and biodegradable packaging where possible

7. Delivery Process

8. Delivery Issues

If you experience any issues with your delivery:

• Damaged Products: Contact us within 24 hours with photos
• Missing Items: Report missing items within 48 hours
• Wrong Address: Additional charges may apply for re-delivery
• Failed Delivery: We'll attempt re-delivery or arrange pickup
• Delays: We'll keep you updated on any unexpected delays

9. International Shipping

Currently, we only ship within Nigeria. We are working on expanding our shipping coverage to other West African countries. Please contact us for updates on international shipping availability.

10. Contact Our Shipping Team

For shipping-related questions or issues, contact us:

11. Policy Updates

We may update this shipping policy to reflect changes in our services, delivery partners, or operational procedures. Any changes will be posted on our website and will take effect immediately upon posting.